Shipping Policy
A legal disclaimer
Last updated: June 2026
At ALYA, we are committed to delivering your jewelry safely, securely, and efficiently. Please review our shipping policy below.
Processing Times
All orders are processed within 1–3 business days after payment confirmation.
During collection launches, holidays, or promotional periods, processing times may be slightly extended. Customers will be notified of any significant delays.
Shipping Destinations
We currently ship to customers In the UAE, subject to carrier availability and local regulations.
If shipping is unavailable to your location, please contact us via (sales@alyabyisadora.com) before placing an order.
Shipping Rates
Shipping costs are calculated at checkout based on your destination and selected shipping method.
From time to time, ALYA may offer complimentary shipping promotions on qualifying orders.
Estimated Delivery Times
Estimated delivery times after dispatch:
-
United Arab Emirates: 1–3 business days
Delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor your shipment's progress.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.
Delivery Issues
Please ensure that all shipping information provided at checkout is accurate.
ALYA is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information supplied by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date
at:
We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.
Signature Requirements
For security purposes, certain orders may require a signature upon delivery.
Contact Us
For shipping-related questions, please contact:
ALYA by Isadora
Email: sales@alyabisadora.com
Website: www.alyabisadora.com